Refund policy
Effective Date: 02-09-2025
At JBB Nail'D It, your satisfaction is our top priority. We take great pride in the quality of our nail products and the shopping experience we provide. If, for any reason, you are not fully satisfied with your purchase, we are here to help. Please take a moment to carefully review our Return & Refund Policy, which outlines your rights and responsibilities as a valued customer.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition in which you received it.
- The item must be returned in its original packaging (including tags, labels, and protective wrapping, if applicable).
- A valid proof of purchase (order confirmation, receipt, or invoice) must be provided.
- Returns must be initiated within 30 calendar days of receiving your order.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable:
- Nail care tools, opened nail polishes, or nail accessories that have been used.
- Sale, clearance, or final-sale items.
- Digital downloads, e-gift cards, or personalized/customized products.
- Products that have been used, opened, washed, altered, or damaged after delivery.
3. Return Process
If you wish to initiate a return, please follow these steps:
- Contact Us: Email our support team at products@jbbnaildit.com with your order number, reason for return, and supporting photos (if applicable).
- Approval: Once your request is reviewed, we will provide instructions on where and how to send your return. Unauthorized returns may not be accepted.
- Shipping: You will be responsible for the shipping costs associated with returning your item. We strongly recommend using a trackable shipping method to ensure safe delivery.
- Inspection: Upon receipt, our quality assurance team will inspect the returned product. If it meets our return criteria, we will process your refund or exchange.
4. Refunds
- Approved refunds will be processed to your original method of payment within 7–10 business days after we receive and inspect the returned item.
- Depending on your bank or card issuer, the refund may take additional time to appear in your account.
- Original shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect product).
5. Exchanges
We are happy to offer exchanges if:
- You received the wrong size, color, or item.
- The product arrived damaged or defective.
To request an exchange, contact us at products@jbbnaildit.com within 7 days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please notify us immediately:
- Send photos of the product and packaging to products@jbbnaildit.com.
- We will cover the cost of return shipping in these cases.
- You may choose a replacement item (at no additional cost) or a full refund.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Recheck your bank or card account.
- Contact your payment provider, as processing delays may occur.
- If you still have not received your refund, please contact us at products@jbbnaildit.com with your order details.
8. International Returns
Currently, JBB Nail'D It delivers only within the United States. Customers outside the USA are responsible for all return shipping fees, duties, and customs charges (if applicable for special cases). Refunds will be issued in USD.
9. Policy Updates
We reserve the right to modify or update this Return & Refund Policy at any time to reflect changes in our practices, operations, or legal requirements. The updated policy will be posted on our website, and the revised date will be indicated at the top of the page.
10. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please reach out to us:
📧 Email: products@jbbnaildit.com